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The IUP Journal of Brand Management

Sep'13
Focus

Brand management is very similar to other disciplines in management sciences on one phenomenon and that is change. Change over a period of time, change due to external and internal forces,

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The Nature and Scope of Brand Portfolio Signals Within Brand Portfolio Management
The Influence of Employer Branding on Productivity-Related Outcomes of an Organization
Healthy Food Behavior and Celebrity Endorsement for Healthy Food Brands: A Study of Indian Housewives
Celebrity-Aided Brand Recall and Brand-Aided Celebrity Recall: An Assessment of Celebrity Influence Using the Hierarchy of Effects Model
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The Nature and Scope of Brand Portfolio Signals Within Brand Portfolio Management

--Henrik Uggla

Brand portfolio management not only requires creating and sustaining brand portfolio singals in the marketplace, but also gradually developing an understanding of those signals. This paper discusses the opportunity space for creating and sending relevant brand portfolio signals from the brand owners to the market(s) in terms of end-consumers or financial markets. In addition, a valuable distinction between strategic and tactic brand portfolio signals are provided in the text.

Article Price : Rs.50

The Influence of Employer Branding on Productivity-Related Outcomes of an Organization

--Alan Robertson and Ali Khatibi

The study aims to identify the significant outcomes of employer branding on organizational productivity and which organizational factors impact upon the relationship between the two. Data gathered from a survey of 369 Sri Lankan companies indicates that a well-developed employer branding strategy enables an organization to achieve significantly higher employee productivity-related outcomes than with a partially-developed or undeveloped strategy. Identifying the factors instrumental to the process affords an increased awareness of why this occurs, particularly in respect to the role of senior management in developing and driving the branding strategy, as well as understanding that its impact is largely ineffective until the brand image is fully developed and embedded in the internally and externally-focused identity of the organization. Although data was gathered from companies in one developing country it has practical implications for those managing employer branding programs through providing a greater understanding of the importance of organizational factors on brand strategy development in effecting the improved productivity.

Article Price : Rs.50

Healthy Food Behavior and Celebrity Endorsement for Healthy Food Brands: A Study of Indian Housewivess

--Kirti Dutta and Swati Singh

Use of celebrity to endorse brands is a concept that has been well applied by a number of players. The celebrities have a rub-off effect on the brand and help in attaining the desired position in the mind of the consumers. The paper explores how celebrity endorsers can be employed by the healthy food industry to influence the customers. The healthy food industry in India is still at a nascent stage but is showing huge potential. Marketers of these healthy food brands have targeted career men and women offering them relief from lifestyle-induced diseases. There are a myriad of products that cover consumer’s nutrition needs from breakfast to dinner. The paper is focused on the Indian housewives and how they are influenced in their purchase decision regarding healthy food. To study this, the first part of the paper explores the attitude of the housewives towards healthy food brand purchase. The second part of the study attempts to ascertain the ideal celebrity for endorsing healthy food through the respondent’s perception of the celebrity’s healthy food consumption behavior. The third part delineates some of the celebrity endorsers whom the housewives would prefer to endorse the healthy brands on the basis of their perception of the celebrities. The findings of the paper will enable marketers to target housewives more effectively and design a communication strategy that effectively convinces them to purchase the brand.

Article Price : Rs.50

Celebrity-Aided Brand Recall and Brand-Aided Celebrity Recall: An Assessment of Celebrity Influence Using the Hierarchy of Effects Model

--T Joel Gnanapragash and P C Sekar

The proliferating innovative ways of promoting brands have necessitated the assessment of the effectiveness of the tool being used. As celebrity endorsement is believed to have the stopping power in the cluttered media environment, the effectiveness of which should be assessed. While there are many ways to assess the celebrity endorsement, this research paper examines the effectiveness of celebrity used in endorsements with a different approach. This paper introduces a new recall concept termed as celebrity-aided brand recall and brand-aided celebrity recall. It also identifies the selected celebrity-aided recall of brands and selected brand-aided recall of celebrity. Further, it examines the extent to which the celebrity influenced the respondents using the Hierarchy-of-Effects Model of Lavidge and Steiner.

Article Price : Rs.50
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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